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Terms & Conditions of Sale

TERMS & CONDITIONS OF SALE

Agreement for Sale
By proceeding with the purchase of goods from Walk Rite Shoes, operating as Walk Rite Shoe Store and walkriteshoes.com you agree with the terms and conditions of sale set out below, in addition with the Website Terms of Service and Privacy Statement. You also agree to the terms of service of the third party service used to process your payment.

Purchasers in Quebec
The parties declare that they have required that these terms be drawn up in English only. Les parties déclarent qu’ils exigent que cette entente soient rédigés en anglaise seulement

Returns Policy
All returns must be in an unworn, sell-able condition, and must be received by Walk-Rite Shoes no later than 14 calendar days from the date of delivery to the address indicated. We reserve the right to refuse a return which does not comply with these rules.

  • Regular priced items may be returned for any reason for a refund for the amount paid, less any shipping fees or tax on shipping fees. 
  • Sale priced items may be returned for any reason, and a refund will be issued in the amount originally paid, less any shipping fees or tax on shipping fees.
Returns Procedure

Please follow the steps below to complete a return.

Request a Return
To request to return an item to Walk-Rite Shoes, please email us at walkriteshoestore@gmail.com. We will be in touch.

How to Return an Item
Please address the outside of the packaging as below:

Walk Rite Shoes Returns
130 Oliver Street, 
Williams Lake, BC, V2G 1L8

All shipping costs for returning an item are your responsibility. Walk Rite Shoes is not responsible for items lost or damaged when being returned. It is recommended that the customer keep a record of the condition of the product prior to returning it to Walk Rite Shoes, as well as the tracking details of the return shipment.

When the returned item is received and processed by Walk Rite Shoes, and provided that you have complied with the conditions of return, you will be contacted with any details regarding the return.

Refunds for Returns
Refunds will be issued in the full value of the original purchase price (including applicable taxes). Any shipping costs or taxes on shipping are non-refundable.

Purchased Product
Walk Rite Shoes makes reasonable efforts to show products that are available for purchase and as they would be found in the store, but makes no representations that a product is available or exactly as shown. For example, our “live” inventory may not have correctly updated on the Website or a product may appear differently on the Website because of photography lighting or how your computer monitor is set up. If you proceed with your purchase, you agree that you waive any term that the product is wholly free of deficiencies.

Different shoe manufacturers have different sizing and dimensions. To the extent that you are purchasing our products without having tried them on, you bear the risk that the product may not fit as desired. Products that do not fit may be returned, subject to the information above regarding Returns.

Pricing  All prices listed on walkriteshoes.com are in Canadian dollars.
You agree to pay in full for the products, including any tax or shipping costs, prior to shipment. Walk Rite Shoes makes reasonable efforts to ensure that the prices displayed on the Website are accurate. However, prices are subject to change and without notice on the Website or may be posted incorrectly. We reserve the right to refuse or cancel any order where we deem the price to be incorrect. Please see the Cancellation section of this Terms and Conditions for more information.

All prices are in Canadian dollars and subject to additional costs such as taxes and shipping, which may vary depending on your location. We add those costs at the checkout and before you complete your purchase.

All prices are subject to taxation under the Excise Tax Act (Canada) and you agree to pay all taxes applicable arising from a purchase. 

We do not offer a price matching policy and our prices may vary between the Website and in-store.

Taxes and Duties
As is required by both federal and provincial law, Walk Rite Shoes will collect sales taxes where applicable. 

Payment
We take reasonable measures to protect your payment information and data. Further, we use Shopify payments to process payments for our mutual protection. However, communication through the internet is inherently unreliable, and you accept all risks associated with such communication. (see Privacy Statement)

The Order Process
There are three steps in the ordering process: confirmation, fulfillment and delivery.

Confirmation: After ordering a product, you will receive an order confirmation. This order confirmation does not mean that we have accepted your order. We must ensure that the product is available, eligible for shipping, and that your payment has been approved. If there is a problem with product availability, shipping or payment, we will attempt to contact you to find a solution, which may include recommending a suitable replacement or cancelling your order.

Fulfillment: Your order is considered fulfilled once we have confirmed that your ordered product is available, eligible for shipping, and your payment has been approved. We will then prepare your product for dispatch.

Delivery: Within a reasonable time following fulfillment, your order will be shipped in the manner requested when the product was ordered. Unless otherwise indicated, products will be shipped through Canada Post. You agree that risk of loss passes to you when the product is delivered to Canada Post. Where the delivery service leaves the product at your door, you bear all associated risks. You agree to accept the purchased products when delivered.

Walk Rite Shoes reserves the right to change the terms of delivery without notice, to use another delivery method, or where delivery is impossible or impractical, to cancel the order.

Cancellation
Walk Rite Shoes reserves the right to cancel any order at any time and for any reason. For example, we may cancel an order because the product is not available, the pricing is incorrect or has been changed, the product cannot be delivered, we suspect that there has been an unauthorized use of a credit card, or certain the personal details you have provided to us are invalid. Should we cancel your order, we will attempt to contact you to try to find a solution.

You may cancel an order at any time, up to the point of the product being shipped. There is no charge for cancelling an order unless we have incurred any expenses in processing your order or cancellation. We will refund your money through the same method that you used to pay us. For example, if you use your credit card to pay us, we will refund your money to that same credit card.

Warranty
Except as set out in these Terms and Conditions, and to the extent permitted by applicable laws, Walk Rite Shoes disclaims any warranty in relation to the purchased product, including implied warranties of merchantability, fitness for a particular purpose or title. Walk Rite Shoes shall not be liable to you in relation to any damage arising from the use of this Website. (see Terms of Service)

Inspection, Defects and Manufacturing Defects
You agree that you will inspect the purchased product when it arrives at the delivery point specified in the order, and to promptly advise us of any concerns with the product.

Where you believe that there is a problem with the product ordered, such as a defect caused during shipping, please contact walkriteshoestore@gmail.com. Walk-Rite Shoes reserves the right to cancel the order in the event that it is unable to replace or repair the product.

Questions
Should you have any questions or concerns about this Terms and Conditions, please contact walkriteshoestore@gmail.com for more information.